Customer rating
Customer experience feedback must come from actual eligible completed orders, with appropriate consent and review rules. No stars or testimonials are fabricated.
HBOI / MARKETPLACE
Points, Ratings & Performance
Three different types of information. No example score or performance percentage is published.
Baker performance
Completed orders, on-time fulfilment, response and repeat-customer measures need actual maintained event data and a defined method. No sample percentages or order totals are shown.
HBOI points
Points follow a separate approved rewards programme. Points ≠ Rating ≠ Performance metrics. They do not certify baking skill, food safety or professional qualifications.