Customer support topics
Wrong/damaged product, late delivery, order not received, quality concerns and refund requests require proportionate evidence and the actual order context.
HBOI / MARKETPLACE
Support & Dispute Centre
Coming soon. No case is opened, reviewed or resolved through this website.
Baker support topics
Cancellation, no-show, payment concerns, disputed complaints and delivery issues need a fair process for the baker as well as the customer.
Intended case process
Open → Under Review → Resolution → Closed. These are proposed stages, not a real case timeline or outcome. No example case ID is published.
Evidence and fair handling
Appropriate order, payment, communication, cancellation and delivery evidence should support review. Access, response responsibilities and escalation rules require approval; a general enquiry is not a lodged dispute or refund decision.