Standard products and custom orders
A standard product and a made-to-order cake may have different conditions. The actual stage of production, agreed scope and applicable terms must be clear before the customer accepts.
HBOI / MARKETPLACE
Cancellation & Refund Rules
Draft scope. Actual order-specific terms must be approved and shown before payment.
No invented refund percentages
Amounts, deadlines, deductions, cancellation rights and responsibility are pending approval. No universal non-refundable claim, automatic refund or example percentage is published.
Recorded decisions
A change, cancellation or refund needs the actual order, agreed terms and approved responsible process. No local button or private draft creates a refund decision.